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Senior Engineer, Software Support at ASM - ApplyBlast

Senior Engineer, Software Support

ASM

8 hours ago

2.5 on Glassdoor

Hsinchu, Taiwan

Onsite

Full Time

Senior

0 applicants

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About this role

The Senior Software Support Engineer at ASM investigates, reproduces, and troubleshoots software issues reported by customers, ensuring resolution for semiconductor processing equipment. This role involves collaborating with internal teams, managing escalations, and supporting customer installations and training. The position contributes to ASM's regional software engineering hub in Taiwan.

Responsibilities

Investigate and troubleshoot software issues to determine root cause and recommend corrective actions
Manage escalation calls with field support engineers and create bug reports for developers
Travel to customer sites to support installations, training, and troubleshooting of ASM products

Skills

Qualifications

BS in Computer ScienceBS in Computer EngineeringMS in Computer ScienceMS in Computer Engineering

About ASM

asm.com

Headquarters

Almere, Flevoland, Netherlands

Company Size

1001-5000 employees

Founded

1968

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ASM is a materials discovery company that advances semiconductor progress through atomic layering and thin-film deposition technologies, including atomic layer deposition (ALD), epitaxy, PECVD, and vertical furnace processes. The company builds machines that enable the production of smaller, more advanced chips by engineering the functional material layers that define performance, power, and reliability in modern devices. With nearly 60 years of materials innovation, ASM serves chipmakers worldwide and plays a key role in enabling next-generation semiconductor scaling for applications including AI.