Senior Engineering Manager - AI Core Platform
Intercom(19 days ago)
About this role
Intercom is hiring a Senior Engineering Manager for their Core Platform team in the AI Group, responsible for developing the foundational infrastructure that supports Intercom’s AI products. This role includes leading a team of engineers while remaining directly involved in coding and architectural work, ensuring the stability and performance of AI systems in production.
Required Skills
- Engineering Leadership
- Infrastructure Development
- Production Code
- Technical Judgment
- AI Systems
About Intercom
intercom.comIntercom is an AI-driven customer service company focused on conversational support and customer engagement. Its flagship AI agent, Fin, delivers high-quality answers and handles complex queries, and can be deployed on any helpdesk or within the Intercom Suite. Intercom pairs AI automation with messaging and helpdesk tools to streamline support workflows and scale service. Organizations use it to reduce response times, automate repetitive tasks, and keep customer conversations context-rich.
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