Senior Escalation & Incident Manager
Docker
About this role
A Senior Escalation & Incident Manager at Docker owns the end-to-end experience for complex customer issues, ensuring escalations and incidents receive urgent attention and executive-level communication. The role involves improving incident management frameworks and serving as the voice of the customer during critical issues.
Skills
Qualifications
About Docker
docker.comDocker is a software company that develops tools and platforms for building, sharing, and running containerized applications. Its products help developers package applications into containers and streamline software development and deployment workflows.
Recent company news
eWeekSolomon Hykes Announces Departure from Docker Inc.
6 days ago
Cloud Native NowDocker, Inc. Adds More Than a Thousand Free Hardened Container Images
Dec 17, 2025
infoq.comDocker Makes Hardened Images Free in Container Security Shift
Dec 28, 2025
SiliconANGLEDocker makes its entire catalog of security-hardened container images free for everyone
Dec 17, 2025
Cyber PressOver 10,000 Docker Hub Images Found Leaking Production Credentials from 100+ Companies
Dec 12, 2025
About Docker
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Docker.
Salary
$107k – $134k
per year