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Senior Escalations Specialist at Current - ApplyBlast

Senior Escalations Specialist

Current

15 days ago

4.3 on Glassdoor

New York, New York, United States

Onsite

Full Time

Senior

0 applicants

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About this role

The Senior Escalations Specialist joins the MX Operations team to resolve the most complex and ambiguous member escalations that reach Current. This role involves investigating root causes, troubleshooting intricate issues, and collaborating with Product and Engineering to address underlying bugs and process gaps. The specialist also provides guidance to team members and ensures resolved cases inform future product and process improvements.

Responsibilities

Resolve complex escalations across support channels within defined SLAs
Analyze root causes and identify missing context behind escalated cases
Collaborate with Product and Engineering to report and resolve underlying bugs

Skills

About Current

current.com

Headquarters

New York, New York, United States

Company Size

51-200 employees

Founded

2015

View Profile

Current is a mobile-first fintech banking app that offers spending, saving, investing, and paycheck advance features to over 6 million members. Key offerings include getting paid up to 2 days early, paycheck advances up to $750, fee-free overdraft, savings bonuses up to 4.00%, cash back rewards, and a credit-building card with no annual fees or interest. Current is a financial technology company, not a bank, and provides services through partner banking institutions.