Senior Field Support Technician

Medical Care of Boston Management Corporation(3 months ago)

OnsiteFull TimeSenior$60,000 - $84,000Information Technology

About this role

A Senior Field Support Technician at Beth Israel Lahey Health provides advanced, in-person IT support across the health system as a Tier 2/3 escalation resource. The role partners with clinical and operational teams to maintain service quality, support the organization’s technology environment, and contribute to incident management and knowledge resources. It requires strong customer-facing communication and a commitment to continuous learning.

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Required Skills

Desktop Support
Customer Service
Troubleshooting
Active Directory
Microsoft O365
Citrix Systems
Windows 10
MacOS
Mobile Devices
Networking

+7 more

Qualifications

High School Diploma
GED
A+ Certification

About Medical Care of Boston Management Corporation

cms.gov

The Centers for Medicare & Medicaid Services (CMS) is a federal agency within the U.S. Department of Health and Human Services (HHS) that administers the nation's major healthcare programs, including Medicare and Medicaid. CMS is responsible for overseeing the healthcare system in the United States, ensuring access to high-quality healthcare services and improving health outcomes for its beneficiaries. Through its initiatives and regulations, CMS aims to provide a more transparent healthcare system and reduce costs while enhancing care delivery across the nation.

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