Senior Forward Deployed Engineer
Intercom
About this role
A Senior Forward Deployed Engineer at Intercom partners with strategic customers and internal teams to implement and scale Intercom’s AI customer service agent, Fin. As a founding member of the Forward Deployed Engineering function you will influence R&D roadmap decisions and help bridge product and go-to-market efforts to unlock measurable customer impact. The role emphasizes ownership, creativity, and cross-functional leadership to deliver scalable solutions for high-touch enterprise customers.
Skills
About Intercom
intercom.comIntercom is an AI-driven customer service company focused on conversational support and customer engagement. Its flagship AI agent, Fin, delivers high-quality answers and handles complex queries, and can be deployed on any helpdesk or within the Intercom Suite. Intercom pairs AI automation with messaging and helpdesk tools to streamline support workflows and scale service. Organizations use it to reduce response times, automate repetitive tasks, and keep customer conversations context-rich.
Recent company news
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About Intercom
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Intercom.
Salary
$150k – $202k
per year