Senior Forward Deployed Engineer
Intercom(1 month ago)
About this role
A Senior Forward Deployed Engineer at Intercom partners with strategic customers and internal teams to implement and scale Intercom’s AI customer service agent, Fin. As a founding member of the Forward Deployed Engineering function you will influence R&D roadmap decisions and help bridge product and go-to-market efforts to unlock measurable customer impact. The role emphasizes ownership, creativity, and cross-functional leadership to deliver scalable solutions for high-touch enterprise customers.
Required Skills
- SaaS
- AI/ML
- Collaboration
- Programming
- Prototyping
- REST APIs
- Communication
- Customer Engagement
- Technical Advising
- Travel
About Intercom
intercom.comIntercom is an AI-driven customer service company focused on conversational support and customer engagement. Its flagship AI agent, Fin, delivers high-quality answers and handles complex queries, and can be deployed on any helpdesk or within the Intercom Suite. Intercom pairs AI automation with messaging and helpdesk tools to streamline support workflows and scale service. Organizations use it to reduce response times, automate repetitive tasks, and keep customer conversations context-rich.
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