Senior Full Stack Engineer - QM & Coaching
Cresta(1 month ago)
About this role
Cresta is an AI company focused on turning customer conversations into actionable intelligence for contact centers. The QM & Coaching team applies LLMs and advanced AI to deliver post-call insights and improve agent coaching. This Senior Fullstack Engineer role contributes to the team’s efforts to scale Cresta’s no-code platform and help make conversation intelligence accessible to customers.
Required Skills
- Fullstack Development
- Frontend
- Backend
- React
- TypeScript
- Python
- Go
- APIs
- Microservices
- Postgres
+12 more
About Cresta
cresta.comCresta is a unified platform for human and AI agents that helps contact centers save money, grow revenue, and deliver better customer experiences. It provides real‑time agent coaching and conversational AI (virtual agents and assisted workflows), plus analytics and quality insights that reduce handle time, increase conversions, and boost agent productivity. Cresta integrates with existing contact‑center systems and CRMs so enterprises can deploy AI assistance and supervised autonomous agents across support and sales channels. The platform is designed to drive measurable ROI through automated coaching, real‑time guidance, and outcome‑focused analytics.
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