Senior Global Escalation Agent

Deliveroo

2 months ago

3.4 on Glassdoor

Manchester, United Kingdom

Hybrid

Full Time

Senior

0 applicants

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About this role

A Senior Agent in Global Escalations at Deliveroo handles complex customer complaints and high-priority issues, ensuring fair and timely resolutions. The role involves liaising with various stakeholders, analyzing root causes, and contributing to process improvements to enhance customer outcomes. This position requires excellent communication, problem-solving, and negotiation skills within a fast-paced, international environment.

Skills

About Deliveroo

deliveroo.co.uk

Deliveroo is a leading food delivery service that connects customers with their favorite local restaurants and takeaways, providing a wide range of cuisines delivered directly to their doors in as little as 30 minutes. The platform emphasizes convenience through its easy-to-use app and online ordering system, enabling users to track their orders in real time. Alongside food delivery, Deliveroo offers grocery and pharmacy items, as well as gift services, making it a versatile solution for all delivery needs. With its expanding presence across multiple countries, Deliveroo is committed to supporting local businesses and enhancing the dining experience for its users.