Senior Group Manager: Operations - Airline - Graveyard Shift
WNS Global Services
About this role
The Senior Group Manager of Call Center Operations oversees the strategic planning and daily management of call center activities, focusing on performance, customer satisfaction, and efficiency. They lead cross-functional teams, implement process improvements, and manage client relationships and budgets to meet business objectives.
Skills
Qualifications
About WNS Global Services
wns.comWNS is a global, digital-led business transformation and BPM provider that helps enterprises "Outsmart the Future" through analytics, automation, and technology-enabled solutions. It delivers end-to-end business process outsourcing, industry-specific consulting and digital services across functions such as finance & accounting, customer care, insurance, healthcare, travel and more. Combining domain expertise with data analytics, AI and process automation, WNS focuses on improving operational efficiency, customer experience and sustainable growth for multinational clients.
About WNS Global Services
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for WNS Global Services.
Salary
$88k – $120k
per year
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