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Senior Incident Commander at Box - ApplyBlast

Senior Incident Commander

Box

24 days ago

4.0 on Glassdoor

Redwood City, California, United States

Hybrid

Full Time

Senior

0 applicants

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About this role

The Senior Incident Commander leads critical production incidents and drives swift resolution while leveraging Site Reliability Engineering expertise to design automation and tooling for cloud operations. This role focuses on improving service manageability, observability, and resiliency to reduce response times and enhance overall platform reliability. The position requires strong Python proficiency for tooling and a proven track record of managing high-severity incidents in a global, 24x7 environment.

Responsibilities

Lead critical production incidents from identification through mitigation and recovery
Design and build automation tools to reduce operational overhead and improve incident response
Partner with engineering teams to improve service resiliency, observability, and change risk management

Skills

About Box

box.com

Headquarters

Redwood City, California, United States

Company Size

1001-5000 employees

Founded

2005

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Box is a cloud content management and file-sharing platform that helps organizations securely store, manage, and collaborate on files across devices and teams. It provides secure file sharing, content lifecycle and workflow automation, metadata/search, e-signature and analytics, and enterprise-grade security and compliance controls (encryption, DLP, CASB, SOC/ISO/HIPAA support). Box integrates with major productivity and business apps (Microsoft 365, Google Workspace, Salesforce, Slack), and exposes APIs and developer tools so companies can build custom apps and embed secure content services into their workflows. Companies choose Box for centralized governance, scalable cloud storage, and secure collaboration across distributed workforces.