About this role
The Senior Investigator at Twilio leads complex employee and compliance investigations for the Legal team in the NAMER region, focusing on matters such as discrimination, harassment, retaliation, and Code of Conduct issues. The role partners with Employment Legal, People, ER, and business stakeholders to ensure fair, timely resolutions and clear documentation. The position is remote and supports continuous improvement of policies, processes, and risk mitigation strategies across the organization.
Required Skills
- Investigation Standards
- Case Management
- Employee Investigations
- Compliance
- Interviewing
- Report Writing
- Stakeholder Management
- Policy Development
- Disciplinary Procedures
- Data Analysis
+2 more
About Twilio
twilio.comTwilio is a cloud communications and Customer Engagement Platform that provides developer-friendly APIs and AI-enabled tools for building messaging and voice experiences. Its services let businesses send SMS and WhatsApp, run programmable voice, manage email, and orchestrate omnichannel customer workflows and contact center interactions. Companies choose Twilio for its scalable global infrastructure, rich data and AI integrations, and comprehensive developer tooling that accelerates communication-led applications.
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