Senior IT / IS Help Desk Manager
Third-Party Job Posts(1 month ago)
About this role
The Senior IT/IS Help Desk Manager at GFiber leads large-scale help desk strategy and performance for an enterprise environment supporting 5,000+ users. The role focuses on aligning support services with business objectives, driving continuous improvement, and optimizing vendor partnerships. It requires collaboration across locations and leadership of diverse IT support teams.
Required Skills
- Strategic Leadership
- Operational Management
- Vendor Management
- Process Improvement
- Incident Management
- Problem Management
- Change Management
- Performance Analytics
- Ticket Management
- ITIL
+7 more
Qualifications
- Bachelor's Degree in Computer Science or Information Technology
About Third-Party Job Posts
google.comGoogle is a multinational technology company best known for its search engine and its mission to organize the world’s information and make it universally accessible and useful. Beyond search, it develops a broad portfolio of consumer and enterprise products — including Android, Chrome, Gmail, Maps, YouTube, Google Workspace, and Google Cloud — plus developer platforms, APIs, and AI services. Its core business is digital advertising, underpinned by massive global infrastructure and data centers, while research arms like Google Research and DeepMind drive advances in AI and cloud computing. Google is a subsidiary of Alphabet Inc. and serves billions of users, developers, and businesses worldwide.
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