Senior IT Support Engineer

The Senior IT Support Engineer provides advanced technical support and serves as a key escalation point for complex issues across endpoint, identity, application, and network environments. This role combines hands-on troubleshooting with deep technical analysis, root cause resolution, and continuous improvement initiatives to ensure a secure and high-performing IT landscape. The position integrates endpoint management, cloud administration, networking, and security operations while leveraging automation and AI to enhance efficiency and improve the user experience.