Senior IT Support Specialist

Penta Group(1 month ago)

HybridFull TimeSenior$65,000 - $75,000Information Technology

About this role

The Senior IT Support Specialist at Penta Group serves as the primary on-site technical resource for the Washington, DC office and provides secondary support to other US locations. The role focuses on handling escalated support issues, maintaining local systems and office technology, and participating in deployments and system maintenance. This position operates within a global IT support model and contributes to cross-departmental technology initiatives. It is well-suited for someone who thrives in a dynamic environment and can translate technical expertise into effective internal support.

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Required Skills

Desktop Support
Windows Support
Remote Support
Onsite Support
Hardware Troubleshooting
Software Troubleshooting
Network Troubleshooting
Office Technology
IT Systems Monitoring
Endpoint Management

+15 more

Qualifications

BA in Computer Science
BA in Information Technology

About Penta Group

pentagroup.com

Penta is the world’s first stakeholder solutions firm, helping organizations navigate uncertainty and strengthen brand reputation through data‑driven strategies. They combine stakeholder research, analytics and strategic advisory to surface risks, design engagement programs and shape perceptions. Serving clients globally, Penta supports crisis preparedness, targeted communications and measurement of outcomes. Their integrated approach blends insight and reputation management to protect and build long‑term stakeholder trust.