IT Helpdesk Manager

Penta Group

2 months ago

3.3 on Glassdoor

Washington, DC

Hybrid

Full Time

Manager

4 applicants

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About this role

The IT Helpdesk Manager at Penta Group oversees the global internal service desk, ensuring reliable, high-quality technical support for employees across regions. The role focuses on maintaining operational excellence, meeting SLAs, and delivering a seamless end-user experience. This manager also drives the helpdesk roadmap, leads and develops the support team, and collaborates with other departments on technology initiatives. The position is based in the Washington, DC area with in-office presence expected two days per week.

Skills

Qualifications

Bachelor’s Degree in ITBachelor’s Degree in Related Field

About Penta Group

pentagroup.com

Penta is the world’s first stakeholder solutions firm, helping organizations navigate uncertainty and strengthen brand reputation through data‑driven strategies. They combine stakeholder research, analytics and strategic advisory to surface risks, design engagement programs and shape perceptions. Serving clients globally, Penta supports crisis preparedness, targeted communications and measurement of outcomes. Their integrated approach blends insight and reputation management to protect and build long‑term stakeholder trust.