Senior ITSM Manager (ServiceNow Expert)

Convera(1 month ago)

HybridFull TimeManager$48,462 - $48,462Information Technology

About this role

The Senior ITSM Manager will lead and optimize IT service management processes to ensure reliable, compliant, and efficient IT service delivery in a fintech environment. The role focuses on driving ServiceNow optimization, automation, and AI adoption while championing ITSM evolution in a cloud-native organization. This leader will work cross-functionally with IT Operations, Security, Engineering, and business teams to maintain audit-ready processes and continuous improvement.

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Required Skills

Change Management
Problem Management
Incident Management
Knowledge Management
ServiceNow
ITIL
Automation
AI Ops
Virtual Agent
Cloud Native

+8 more

Qualifications

ITIL V4 Certification

About Convera

convera.com

Convera is a global FX and cross-border payments specialist that helps more than 26,000 businesses manage foreign‑exchange risk and streamline international receipts and payments. The company combines payment rails, hedging and treasury solutions to secure more value in every cross‑border transaction and reduce exposure to currency volatility. Convera serves corporates and institutions with a technology‑driven platform, global network, and compliance capabilities to simplify multi‑currency flows and improve operational efficiency.