Service Expert ITSM
Sanofi(12 days ago)
About this role
The ITSM Service Request Global Process Owner is responsible for defining, implementing, and improving the Service Request Management process across global operations. The role ensures that processes are standardized, efficient, and compliant with ITIL best practices, with a focus on optimization, automation, and stakeholder engagement.
Required Skills
- ITIL
- ServiceNow
- JIRA
- Confluence
- Process Mapping
- Workflow Analysis
- Automation
- Key Performance Indicators
- Stakeholder Management
About Sanofi
sanofi.comSanofi is a research & development-driven, AI-powered healthcare biopharma company committed to improving lives through innovative medicines & vaccines.
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