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Senior Lead Customer Success Manager at Workiva - ApplyBlast

Senior Lead Customer Success Manager

Workiva

6 days ago

4.2 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

The Senior Lead Customer Success Manager at Workiva owns strategic enterprise relationships, acting as a trusted advisor to connect the platform with customer outcomes. This role involves mentoring Customer Success Managers, shaping team practices, and driving platform adoption through data-driven insights and consultative engagement. The position requires close collaboration with sales teams to identify expansion opportunities, manage renewals, and resolve risks while maintaining executive presence.

Responsibilities

Develop multi-year account plans connecting customer priorities to platform capabilities
Cultivate C-suite relationships and conduct business reviews demonstrating strategic impact
Mentor fellow CSMs and contribute to team-wide playbooks for organizational excellence

Skills

About Workiva

workiva.com

Headquarters

Ames, Iowa, United States

Company Size

1001-5000 employees

Founded

2008

View Profile

Workiva's cloud-based software transforms work with assured integrated reporting solutions for finance, sustainability, audit & risk—connecting people, data & processes.