Senior Lead Product Designer, Operations

Monzo(5 days ago)

HybridFull TimeSenior$110,000 - $125,000Design

About this role

Monzo is seeking a passionate designer to help shape the future of its customer support experiences as part of the Operations Collective. The role involves designing holistic support ecosystems, utilizing AI and automation to improve customer service, and collaborating with cross-functional teams to deliver impactful support solutions. The position offers opportunities to influence how help and support are delivered across the bank, emphasizing quality, innovation, and growth.

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Required Skills

Design
AI
Interaction
UX
Service Design
Research
Visual Design
Internal Platforms
Automation
Customer Support

About Monzo

monzo.com

Monzo is an app-first UK challenger bank (founded 2015) focused on "making money work for everyone." It offers free UK current accounts — personal, joint and business — plus in-app tools to organise, save and invest, with features like budgeting, Pots, instant spending notifications and card controls. Monzo also provides credit products and business services, and emphasizes a clean mobile experience, transparency and community-driven product development. Headquartered in London, it’s known for fast onboarding and strong customer support.

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