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Senior Lead Quality, Global English at Airbnb - ApplyBlast

Senior Lead Quality, Global English

Airbnb

7 days ago

4.1 on Glassdoor

Dublin, County Dublin, Ireland

Onsite

Full Time

Senior

0 applicants

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About this role

The Senior Lead Quality, Global English role oversees the day-to-day quality operations for Airbnb's Global English partner network, ensuring partner QA teams are calibrated, accountable, and aligned with quality standards. This leadership position mentors Partner Quality Leads, drives performance improvements, and collaborates with cross-functional teams to enhance customer experience and operational outcomes. The role focuses on governance, calibration, insights analysis, and reporting to maintain consistent quality across multiple BPO partners.

Responsibilities

Oversee day-to-day quality program execution across multiple BPO partners
Conduct calibration sessions and ensure partner QA teams are accountable
Analyze quality data and correlate results to operational outcomes and KPIs

Skills

About Airbnb

airbnb.com

Headquarters

Rome, Lazio, Italy

Company Size

5001-10000 employees

Founded

2007

View Profile

Airbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.