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Senior Lead - Workforce Management at First American - ApplyBlast

Senior Lead - Workforce Management

First American

1 day ago

3.5 on Glassdoor

Bangalore, Karnataka, India

Onsite

Full Time

Senior

0 applicants

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About this role

The Senior Lead - Workforce Management role involves developing and maintaining accurate forecasting models to determine staffing needs for various communication channels. The position requires partnering with business stakeholders to analyze trends, design customized workforce solutions, and administer Workforce Management platforms. This role focuses on monitoring performance metrics, supporting scheduling activities, and communicating insights to leadership to optimize operational efficiency.

Responsibilities

Develop and maintain accurate forecasting models to determine staffing needs
Partner with business stakeholders to understand call drivers and volume trends
Analyze business requirements and design customized workforce solutions

Skills

About First American

firstam.com

Headquarters

Santa Ana, California, United States

Company Size

10001+ employees

Founded

1889

View Profile

First American Financial Corporation provides comprehensive title insurance protection and professional settlement services for homebuyers, sellers, real estate agents, mortgage lenders, and commercial property professionals. The company also offers home warranty coverage, real estate data solutions, and wealth management and banking services. First American has served customers for over a century as a leading provider of real estate transaction and closing solutions.