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Senior Learning Architect, Customer Education at Zendesk - ApplyBlast

Senior Learning Architect, Customer Education

Zendesk

5 months ago

3.7 on Glassdoor

Austin, Texas, United States of America

Hybrid

Full Time

Senior

0 applicants

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About this role

A Senior Learning Architect at Zendesk designs and maintains the educational ecosystem for customers, acting as a bridge between internal teams and customers to create impactful learning experiences. The role focuses on developing scalable and measurable training solutions that align with business success metrics and incorporate AI for content development.

Skills

Qualifications

Bachelor's or Master’s degree in Instructional Design, Education, Computer Science, or related field3+ years of professional experience in Customer Education, Technical Training, or SaaS Instructional DesignProficiency in Articulate Rise 360, Adobe Creative SuiteExperience managing external-facing Learning Management Systems (LMS)

About Zendesk

zendesk.com

Headquarters

San Francisco, California, United States

Company Size

5001-10000 employees

Founded

2007

View Profile

Discover AI-powered, award-winning customer service software trusted by 200k customers. Make customers happy via text, mobile, phone, email, live chat, social media.