Senior Loan Counselor

The Senior Loan Counselor is responsible for collecting on loans that are 30 days or more past due, focusing on counseling borrowers on loss mitigation solutions to reduce default or foreclosure risk. This role involves proactive outreach, negotiating repayment arrangements, and ensuring strict adherence to federal, state, and investor requirements. The position requires maintaining accurate servicing records, managing payment processes, and collaborating with internal and external partners to support resolution strategies.