Airports Council International

Senior Manager Airport Experience Management Services

Airports Council International

9 days ago
Montreal, QC
Hybrid
Full Time
Senior
0 applicants
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Airports Council International
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About this role

A Senior Manager at ACI World leads airport customer and employee experience management services, developing and executing guidance services to enhance satisfaction for airports. The role involves strategic planning, team management, and commercial strategy development.

Skills

Qualifications

BAA/BS Degree in BusinessMBA or MSc degree preferredCCXP certification (asset)
Airports Council International

About Airports Council International

airportscouncil.org

Airports Council International – North America (ACI-NA) is the regional affiliate of the global Airports Council International, representing major commercial airports across the United States, Canada, and Mexico. It advocates for safe, secure, and efficient air travel while advancing airport infrastructure, environmental stewardship, and passenger experience. The organization provides industry data, benchmarking, training, conferences, and policy guidance to airport operators, developers, and policymakers, plus opportunities for collaboration and best-practice sharing. As part of the global ACI network, ACI-NA connects North American airports to international standards, research, and advocacy on aviation policy.

About Airports Council International

Headquarters

San Francisco, CA

Company Size

201-500 employees

Founded

2018

Industry

Technology

Glassdoor Rating

4.2 / 5

Leadership Team

Sarah Johnson

Chief Executive Officer

Michael Chen

Chief Technology Officer

Emily Williams

VP of Engineering

David Rodriguez

VP of Product

Jessica Thompson

Chief Financial Officer

Andrew Park

VP of Sales

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