Senior Manager Airport Experience Management Services

Airports Council International

9 days ago

Montreal, QC

Hybrid

Full Time

Senior

0 applicants

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About this role

A Senior Manager at ACI World leads airport customer and employee experience management services, developing and executing guidance services to enhance satisfaction for airports. The role involves strategic planning, team management, and commercial strategy development.

Skills

Qualifications

BAA/BS Degree in BusinessMBA or MSc degree preferredCCXP certification (asset)

About Airports Council International

airportscouncil.org

Airports Council International – North America (ACI-NA) is the regional affiliate of the global Airports Council International, representing major commercial airports across the United States, Canada, and Mexico. It advocates for safe, secure, and efficient air travel while advancing airport infrastructure, environmental stewardship, and passenger experience. The organization provides industry data, benchmarking, training, conferences, and policy guidance to airport operators, developers, and policymakers, plus opportunities for collaboration and best-practice sharing. As part of the global ACI network, ACI-NA connects North American airports to international standards, research, and advocacy on aviation policy.