Senior Manager, Business Process Optimization (BPO) & Shared Services

The Senior Manager, Business Process Optimization (BPO) & Shared Services leads a global team responsible for the strategy, governance, and performance of outsourced freight back office operations. This role provides senior leadership across multiple vendors and regions, ensuring end-to-end execution of export/import documentation, bookings, and milestone management with consistent SLA attainment. As a strategic partner, the role reinforces governance, aligns outsourced operations with supply chain priorities, and ensures shared-service capabilities mature alongside organizational growth.