(USA) Senior Manager, Program Management, BPO Operations - Seller Support

Walmart(1 month ago)

Bentonville, AROnsiteFull TimeSenior$80,000 - $186,000Operations

About this role

A senior leadership role within Walmart Marketplace focused on end-to-end ownership of global Seller Support BPO service delivery through external partners. The role drives strategy, governance, and partner lifecycle to enable scalable, high-quality seller support as the Marketplace grows. It influences cross-functional stakeholders and builds internal and external operational capability across regions.

View Original Listing

Required Skills

BPO Management
Vendor Management
Governance
SLA Management
Stakeholder Influence
Data Analysis
Program Management
Contract Management
Leadership
Continuous Improvement

Qualifications

Bachelor's Degree
Master's Degree (MBA)
Project Management Certification
Lean
Six Sigma
PMP

About Walmart

walmart.com

Walmart is a multinational retail corporation that operates a large network of brick-and-mortar hypermarkets, discount department stores and grocery stores alongside a major ecommerce marketplace at Walmart.com. It offers a broad assortment across categories — groceries, electronics, home, apparel, pharmacy and more — with a core value proposition of "Every Day Low Prices." Walmart blends in-store shopping with online ordering, curbside pickup, delivery and a Walmart+ membership that provides unlimited free delivery and other benefits. The company leverages large-scale logistics, private labels and technology to serve millions of customers domestically and internationally.

View more jobs at Walmart →