Senior Manager, Client Experience

Navan(1 day ago)

HybridFull TimeSenior$100,000 - $130,000Customer Experience

About this role

The Senior Manager of Client Experience at Reed & Mackay is responsible for ensuring a top-tier customer experience across various business units and support teams. They work closely with internal departments and clients to improve service delivery, manage expectations, and address escalations, leveraging data and building strong relationships.

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Required Skills

Customer Relations
Data Analysis
Relationship Building
Cross-functional Collaboration
Customer Success
Support Management
Service Delivery
Stakeholder Management
Process Optimization

About Navan

navan.com

Navan is a corporate travel management platform that streamlines business travel and expense processes in a single app. It combines travel booking, expense automation, corporate card management, real-time reporting and policy controls to help companies save time, reduce costs, and gain visibility. The platform also provides traveler safety and duty-of-care features plus integrations with finance and HR systems. Organizations use Navan for its unified workflow, analytics, and global coverage across flights, hotels, ground transportation, and payments.

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