Senior Manager, Client Management

The Senior Manager, Client Management serves as the strategic relationship leader for a portfolio of key merchant partners, responsible for deepening client engagement, delivering business value, and driving sustainable growth. Acting as a trusted advisor, the role leverages industry expertise, payments knowledge, and commercial insight to help clients navigate business challenges, uncover opportunities, and realize the full value of partnering with American Express. Through strong executive relationships, consultative problem-solving, and cross-functional leadership, the Senior Manager translates client needs into impactful solutions, advocates for the voice of the customer, and drives outcomes that enhance client success, strengthen long-term partnerships, and support American Express growth objectives.