Senior Manager - CTO - Enterprise Voice SME
M&G plc(1 month ago)
About this role
A Voice Subject Matter Expert role at M&G Global Services focused on supporting and guiding enterprise contact centre voice platforms and applications across the M&G group. The position is based in the Global Capability Centre and contributes to maintaining resilient, secure, and scalable voice services that support the company's asset management and life insurance operations. The role interacts with global teams and vendors to ensure voice capabilities meet organisational needs.
Required Skills
- Voice Telephony
- Contact Centre
- IVR Design
- SIP Troubleshooting
- Verint
- Avaya
- IPC Unigy
- Omni Channel
- Softphones
- Troubleshooting
+3 more
Qualifications
- Technical/Science Degree
- ACE
- ICND
- VCP
- CCNA
About M&G plc
mandg.comM&G plc is an international leader in savings and investments with more than five million customers
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