Senior Manager - CTO - Enterprise Voice SME
M&G plc(1 month ago)
About this role
A senior Voice Subject Matter Expert at M&G Global Services providing specialist oversight of enterprise voice and contact centre platforms within the organisation. The role serves as the primary technical authority for voice products, working with global teams and vendors to ensure the platforms meet business and compliance needs.
Required Skills
- Voice Applications
- Contact Centre
- IVR Design
- Skill Routing
- SIP Protocol
- Verint WFO
- IPC Unigy
- Avaya
- PBX
- SBC
+12 more
Qualifications
- Technical/Science Graduation
- Avaya ACE
- ICND
- VCP
- CCNA
About M&G plc
mandg.comM&G plc is an international leader in savings and investments with more than five million customers
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