Senior Manager, Customer Experience (L4)

CareMessage(4 days ago)

RemoteFull TimeSenior$128,563 - $172,685 (estimated)Customer Success/Operations

About this role

CareMessage is a nonprofit health tech organization dedicated to improving health equity for low-income populations through innovative patient engagement solutions. The company values a mission-driven approach and leverages technology to enhance access to care and clinical outcomes.

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Required Skills

Customer Success
Gainsight
Automation
Data Analysis
Workflow Design
Customer Engagement
Performance Improvement
Cross-functional Collaboration
Analytics
Reporting

About CareMessage

caremessage.org

CareMessage is a technology nonprofit that builds the largest patient engagement platform serving low‑income populations in the United States. It helps health centers, community clinics, and public health programs scale outreach and care coordination through automated, multilingual SMS and digital messaging, reminders, and evidence‑based educational campaigns. The platform includes workflow automation and analytics to support preventive care, chronic disease management, and patient retention while measuring equity‑focused outcomes. CareMessage’s mission is to leverage technology to reduce disparities and improve health equity.

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