Fractional Director of Customer Experience

CareMessage(9 days ago)

RemoteContractSenior$159,128 - $215,130 (estimated)Customer Success/Operations

About this role

A Part-time Fractional Head of Customer Experience at CareMessage is responsible for establishing and optimizing customer experience infrastructure, lifecycle standards, and operational processes to improve customer retention, engagement, and health monitoring. The role involves building scalable systems and working closely with leadership to ensure operational excellence without managing direct revenue ownership.

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Required Skills

Gainsight
Lifecycle Design
Health Scoring
Playbook Development
Customer Success
CX Infrastructure
Customer Journey
Data Hygiene
Customer Engagement
Healthcare Technology

About CareMessage

caremessage.org

CareMessage is a technology nonprofit that builds the largest patient engagement platform serving low‑income populations in the United States. It helps health centers, community clinics, and public health programs scale outreach and care coordination through automated, multilingual SMS and digital messaging, reminders, and evidence‑based educational campaigns. The platform includes workflow automation and analytics to support preventive care, chronic disease management, and patient retention while measuring equity‑focused outcomes. CareMessage’s mission is to leverage technology to reduce disparities and improve health equity.

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