Senior Manager, Customer Experience - Partner Care

BILL(22 hours ago)

RemoteFull TimeSenior$128,200 - $160,000Customer Experience

About this role

BILL is a rapidly growing fintech company focused on automating financial processes for businesses. They build innovative tools and foster a purpose-driven, inclusive environment for their teams. The company offers comprehensive benefits and is committed to creating a positive impact for both customers and employees.

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Required Skills

Customer Service
Vendor Management
Leadership
KPI Management
Financial Services
Data Analysis
Process Improvement
CRM Systems
Contract Management
Operations

Qualifications

Associate’s or Bachelor’s degree in Accounting, Finance, Business, or related field
8+ years in Customer Service management
4+ years in financial services industry

About BILL

bill.com

Bill.com is a cloud-based financial operations platform for small and mid-sized businesses and accounting firms that automates accounts payable, accounts receivable, and spend and expense management. It centralizes bill capture, invoice presentment, approval workflows, and electronic payments while syncing with major accounting systems to improve cash‑flow visibility and reduce manual work. The platform also offers tools for budget control, virtual card and ACH payments, and access to working‑capital/credit solutions to help businesses manage spend and grow. Companies and advisers use Bill.com to shorten payment cycles, streamline collections, and consolidate financial operations in a single system.

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