Senior Manager, Customer Success
Intercom(20 days ago)
About this role
As a Manager of the High-Touch Customer Success team at Intercom, you will lead a team of Customer Success Managers to drive customer growth and satisfaction through the effective use of Intercom and its AI agent, Fin. Your role involves hiring, developing talent, building trusted customer relationships, and impacting revenue expansion and retention through strategic oversight.
Required Skills
- Leadership
- Customer Relationships
- Revenue Growth
- Team Development
About Intercom
intercom.comIntercom is an AI-driven customer service company focused on conversational support and customer engagement. Its flagship AI agent, Fin, delivers high-quality answers and handles complex queries, and can be deployed on any helpdesk or within the Intercom Suite. Intercom pairs AI automation with messaging and helpdesk tools to streamline support workflows and scale service. Organizations use it to reduce response times, automate repetitive tasks, and keep customer conversations context-rich.