Senior Manager, CX Operations

Relay Financial(12 days ago)

HybridFull TimeSenior$95,000 - $125,000Finance and Operations

About this role

Relay is a digital banking platform aimed at empowering small business owners with tools and insights to manage their finances effectively. The company emphasizes delivering an exceptional customer experience and is expanding its support team to improve operational efficiency and service quality.

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Required Skills

Zendesk
Salesforce
Workflow Design
Automation
Data Analysis
Systems Thinking
Customer Support
Data Insights
SQL

About Relay Financial

relayfi.com

Relay Financial, often referred to simply as Relay, is a financial technology company that specializes in providing online business banking services designed to enhance cash flow management for small businesses. The platform allows users to effortlessly track their earnings, spending, and savings by offering multiple checking and savings accounts tailored to specific financial goals. Relay prioritizes transparency and ease of use, promoting features such as no hidden fees, multi-account organization, and integrations with popular accounting software. Although not an FDIC-insured bank, its banking services are supported by Thread Bank, ensuring funds are eligible for FDIC insurance coverage up to $3 million.

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