CX Operations Analyst
Customer.io(9 days ago)
About this role
Customer.io is seeking a CX Operations Analyst to support and improve the efficiency of their post-sales teams by translating customer experience data into actionable insights. The role involves building dashboards, troubleshooting data issues, and ensuring consistent, reliable reporting across systems. The position supports a growing SaaS company that values impact, ownership, and collaboration.
Required Skills
- SQL
- Data Analysis
- BI Tools
- Customer Success
- Support Systems
- Reporting
- Metrics
- Data Troubleshooting
- Data Visualization
- SaaS
About Customer.io
customer.ioCustomer.io is a data-driven customer engagement platform that helps teams design and automate personalized customer journeys across email, SMS, push, in-app and other channels. It centralizes first‑party event and profile data to power segmentation, behavior-driven workflows, content creation, A/B testing and analytics. Targeted at product, growth and marketing teams, Customer.io emphasizes privacy, deliverability and developer-friendly APIs and integrations to orchestrate lifecycle and transactional messaging.
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