CX Operations Analyst
Customer.io
About this role
Customer.io is seeking a CX Operations Analyst to support and improve the efficiency of their post-sales teams by translating customer experience data into actionable insights. The role involves building dashboards, troubleshooting data issues, and ensuring consistent, reliable reporting across systems. The position supports a growing SaaS company that values impact, ownership, and collaboration.
Skills
About Customer.io
customer.ioCustomer.io is a data-driven customer engagement platform that helps teams design and automate personalized customer journeys across email, SMS, push, in-app and other channels. It centralizes first‑party event and profile data to power segmentation, behavior-driven workflows, content creation, A/B testing and analytics. Targeted at product, growth and marketing teams, Customer.io emphasizes privacy, deliverability and developer-friendly APIs and integrations to orchestrate lifecycle and transactional messaging.
Recent company news
The Business JournalsFastest Growing Companies 2025: #15 Customer.io
Oct 8, 2025
G2 Learning HubAI in Customer Engagement: 2025 Industry Data Report
Aug 29, 2025
Andreessen HorowitzThe AI Application Spending Report: Where Startup Dollars Really Go
Oct 2, 2025
SaaStrHow Top SaaS Companies Drive 2-3x Better Campaign Performance Through Multi-Channel Personalization with Customer.io
Feb 7, 2025
Business WireCustomer.io Launches a Customer Data Platform (CDP) to Activate Real-Time Data
Jul 25, 2023
About Customer.io
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Customer.io.
Salary
$90k – $100k
per year