Senior Manager, CX Technology
Crunchyroll, LLC(1 month ago)
About this role
The Senior Manager, CX Technology at Crunchyroll leads the Customer Experience Technology organization that supports fans and customer service agents. This role partners across product, engineering, legal, and operations and reports to the Director, CX Technology while contributing to the company’s global CX strategy across multiple US locations.
Required Skills
- People Management
- Product Management
- Technical Leadership
- CX Technology
- CCaaS
- AI Chatbots
- CMS
- Self-Service
- API Integrations
- Roadmapping
+5 more
Qualifications
- Bachelor's in Computer Science, Engineering, or Related Field
- Master's in Computer Science, Engineering, or Related Field
About Crunchyroll, LLC
crunchyroll.comCrunchyroll is a global streaming service and entertainment company specializing in anime, manga, and related fan content. It offers a large catalog of licensed anime—subtitled and dubbed—plus simulcasts of new episodes, manga, and extras, with free ad-supported viewing and premium subscriptions that add HD streams, downloads, and an ad-free experience. Available across web, mobile, and streaming devices, Crunchyroll also supports community features, merchandise, and events, and is part of Sony’s Funimation/Crunchyroll group.