Senior Manager, CX Technology
Crunchyroll, LLC
About this role
The Senior Manager, CX Technology at Crunchyroll leads the Customer Experience Technology organization that supports fans and customer service agents. This role partners across product, engineering, legal, and operations and reports to the Director, CX Technology while contributing to the company’s global CX strategy across multiple US locations.
Skills
Qualifications
About Crunchyroll, LLC
crunchyroll.comCrunchyroll is a global streaming service and entertainment company specializing in anime, manga, and related fan content. It offers a large catalog of licensed anime—subtitled and dubbed—plus simulcasts of new episodes, manga, and extras, with free ad-supported viewing and premium subscriptions that add HD streams, downloads, and an ad-free experience. Available across web, mobile, and streaming devices, Crunchyroll also supports community features, merchandise, and events, and is part of Sony’s Funimation/Crunchyroll group.
Recent company news
Art ThreatCrunchyroll class action lawsuit alleges viewer data shared without consent, seeks $2.5K per violation
4 days ago
CrunchyrollMAPPA to Absorb Anime Production Company Contrail
2 weeks ago
MSNSony-owned Crunchyroll faces class-action lawsuit for allegedly sharing private viewing data with marketing firm Braze
1 day ago
PopverseCrunchyroll, Marvel, Funko, and many more are waiting for you on the New York Comic Con 2025 show floor this October
Aug 27, 2025
BritannicaCrunchyroll LLC | History, Industry, & Facts | Britannica Money
Oct 24, 2024
About Crunchyroll, LLC
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Crunchyroll, LLC.
Salary
$121k – $156k
per year