Senior Manager, CX Technology

Crunchyroll, LLC(1 month ago)

HybridFull TimeManager$201,125 - $220,000Customer Experience Technology

About this role

The Senior Manager, CX Technology at Crunchyroll leads the Customer Experience Technology function, overseeing the technical strategy and delivery that support customer-facing systems and agent tools. The role partners across product, engineering, legal, and operations teams and interfaces with third-party vendors to evolve the CX tech ecosystem. This position reports to the Director, CX Technology and is based in San Francisco, Los Angeles, or Dallas.

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Required Skills

Team Leadership
People Management
CX Platforms
CCaaS
AI Chatbots
CMS
Self Service
API Integrations
Technical Roadmap
Vendor Management

+5 more

Qualifications

Bachelor's or Master's Degree in Computer Science, Engineering, or related field

About Crunchyroll, LLC

crunchyroll.com

Crunchyroll is a global streaming service and entertainment company specializing in anime, manga, and related fan content. It offers a large catalog of licensed anime—subtitled and dubbed—plus simulcasts of new episodes, manga, and extras, with free ad-supported viewing and premium subscriptions that add HD streams, downloads, and an ad-free experience. Available across web, mobile, and streaming devices, Crunchyroll also supports community features, merchandise, and events, and is part of Sony’s Funimation/Crunchyroll group.