Upstart
The Senior Manager, Home Lending Servicing Operations defines and executes the operational strategy for servicing as the Home Lending business scales. This role oversees outsourced servicing partners, builds the long-term servicing operating model, and partners cross-functionally to improve borrower experience, operational efficiency, and regulatory compliance. The position involves leading strategy, managing vendor relationships, and driving process improvements to support business growth.
Headquarters
San Mateo, California, United States
Company Size
1001-5000 employees
Founded
2012
Upstart is an AI-driven lending platform that partners with banks and credit unions to offer personal loans, auto refinancing, and debt consolidation while expanding access to affordable credit. Founded by ex-Googlers, it uses a proprietary underwriting model that goes beyond FICO—incorporating signals like schools attended, area of study, academic performance, and work history—to identify high-quality borrowers, including those with limited credit history. Consumers can check rates online with no impact to their credit and access fast funding with transparent pricing and no hidden fees. Financial institutions integrate Upstart to originate loans more efficiently and reach underserved borrowers.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Upstart.
48% above the average for this role
Upstart Plans To Launch National Insured Bank
13 hours ago
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