Senior Manager - Incident Management

The Senior Manager - Incident Management role provides dedicated senior ownership of technology incidents within Business Banking, coordinating effective responses to IT and operational challenges to minimize customer and colleague impact. This position involves leading the coordination of material incidents, representing Business Banking in central incident management processes, and designing a Bronze Incident Management process for incidents outside the formal framework. The role also shapes the target-state incident management framework, governance, and operating procedures to strengthen operational resilience and protect customers.