Senior Manager - Incident Management

The Senior Manager - Incident Management role provides dedicated senior ownership of technology incidents within Business Banking, coordinating effective responses to IT and operational challenges to minimize customer and colleague impact. The position involves leading the coordination of material incidents, representing Business Banking in the central Silver Incident Management process, and designing a Bronze Incident Management process for incidents outside the formal framework. This role shapes the target-state incident management framework, governance, and operating procedures to protect customers and strengthen operational resilience. The role also includes managing business continuity, recovery, and resolution planning while driving continuous improvement initiatives.