Senior Manager, IT Service Desk
McKesson(1 month ago)
About this role
A Senior Manager of IT Service Desk at McKesson is a strategic IT leader responsible for guiding the service desk organization within the company’s IT function. The role supports McKesson’s mission to improve healthcare delivery by focusing on technology-driven, data-informed improvements and the adoption of AI and automation to enhance support operations.
Required Skills
- Service Desk
- ITIL
- Ticketing Systems
- AI Integration
- Automation
- Incident Management
- Team Leadership
- KPIs
- Knowledge Management
- Data Analytics
+1 more
Qualifications
- Bachelor's Degree in Information Technology or Computer Science
- ITIL Certification
- HDI Certification
- Microsoft AI Fundamentals
- UiPath Certification
- Automation Anywhere Certification
About McKesson
mckesson.comThe leading healthcare company for wholesale medical supplies & equipment, pharmaceutical distribution, and healthcare technology solutions.
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