Senior Manager, Loyalty Operations

Point B

1 day ago

2.7 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

A Senior Manager, Loyalty Operations at Point Broadband leads customer retention strategies and frontline save operations to reduce churn and maximize revenue retention. The role oversees daily performance of retention teams, ensures execution of effective save strategies, and partners cross-functionally to enhance customer experience.

Skills

Qualifications

5–8+ years leading retention, loyalty, or customer save operationsISP, telecom, or subscription-based business experienceExperience leading frontline save teamsISP or telecom experience with Residential and SMB segmentsExposure to proactive retention strategies and outbound save campaigns

About Point B

pointb.com

Point B is a management consulting and professional services firm that helps organizations design and deliver business and technology transformations. They combine strategy, product and technology delivery, design, and organizational change capabilities to unlock human potential and drive measurable outcomes. Point B emphasizes a collaborative, client-centered approach—partnering alongside leadership and teams to co-create solutions and ensure adoption. They work with mid‑market and enterprise clients across industries such as healthcare, finance, retail, energy and the public sector.