Senior Manager, Merchant Success

ShipBob, Inc.

3 months ago

Remote

Full Time

Senior

0 applicants

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About this role

The Senior Manager, Merchant Success at ShipBob leads a team of Merchant Success Managers supporting Enterprise and Upper Mid-Market merchants across ecommerce and retail fulfillment channels. The role focuses on driving customer outcomes through proactive consultation and operational excellence while coaching and developing a high-performing team. This leader partners cross-functionally and reports to the Director, Merchant Success.

Skills

About ShipBob, Inc.

shipbob.com

ShipBob is a technology-driven third-party logistics (3PL) provider that offers warehousing, inventory management, and order fulfillment for e-commerce and omnichannel brands. It runs a distributed network of fulfillment centers across the U.S. and internationally and pairs physical logistics with cloud-based software for inventory tracking, order routing, shipping optimization, returns, and value‑added services like kitting and custom packaging. ShipBob integrates with major ecommerce platforms and marketplaces and exposes APIs and analytics so merchants get real-time visibility and control. Merchants use ShipBob to shorten delivery times, lower fulfillment costs, and scale logistics without building their own operations.