Lead, People Helpdesk

Moniepoint(11 days ago)

Nigeria, Lagos, NigeriaOnsiteFull TimeMedior$60,000 - $75,000People Operations

About this role

The Lead, People Helpdesk at Moniepoint is responsible for managing the first line of support for employee queries related to People Operations. The role involves delivering accurate, timely, and empathetic service, while improving processes, documentation, and data tracking to enhance employee experience.

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Required Skills

Helpdesk
HRIS
Ticketing Systems
Employee Support
Knowledge Base
Data Analysis
HR Policies
Customer Service
Process Improvement
Communication

About Moniepoint

moniepoint.com

Moniepoint is a fintech platform that powers payments, banking, and back-office operations for businesses and their customers, with a focus on financial inclusion in emerging markets. It provides an all‑in‑one suite — including payments acceptance, merchant POS and digital banking tools, APIs and operational services — that helps merchants, SMEs and agent networks run and grow their financial services. Moniepoint positions itself as an infrastructure partner for businesses and financial institutions, simplifying transactions, payouts, reconciliations and customer account management. Its mission centers on expanding access to formal financial services and enabling commerce across underserved markets.

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