Equinix
The Senior Manager of Process Governance at Equinix is responsible for designing, standardizing, and continuously improving core processes and knowledge management to enhance customer support operations on a global scale. The role involves shaping workflows, operational excellence, and leading governance efforts while collaborating across product, QA, and support teams to optimize customer experiences using data-driven insights and AI technologies.
Headquarters
Redwood City, California, United States
Company Size
10001+ employees
Founded
1998
Equinix is the largest global data center and colocation provider for enterprise network and cloud computing. Secure datacenter management technologies and systems.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Equinix.
CPP Investments and Equinix to Acquire atNorth for US$4 Billion
2 weeks ago