Senior Manager, Process Governance
Equinix(11 days ago)
About this role
The Senior Manager of Process Governance at Equinix is responsible for designing, standardizing, and continuously improving core processes and knowledge management to enhance customer support operations on a global scale. The role involves shaping workflows, operational excellence, and leading governance efforts while collaborating across product, QA, and support teams to optimize customer experiences using data-driven insights and AI technologies.
Required Skills
- Process Improvement
- Knowledge Management
- Data Analytics
- Lean
- Six Sigma
- Automation
- Customer Support
- Knowledge Base
- Operational Excellence
- AI
About Equinix
equinix.comEquinix is the largest global data center and colocation provider for enterprise network and cloud computing. Secure datacenter management technologies and systems.
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