Senior Manager, Remediation

This 15-month contract role leads a specialised team within the customer remediation function, ensuring effective governance, oversight, and delivery of remediation programs across the organisation. The position involves managing remediation activities from identification and assessment through to customer compensation and closure, while providing strategic direction and high-quality insights to support executive decision-making. The role focuses on driving fair customer outcomes, improving remediation practices, and fostering a high-performing, customer-focused environment.