Senior Manager, Service & Field Programs

Qualdoc(26 days ago)

Marietta, OHOnsiteFull TimeSenior$140,000 - $140,000Field Service

About this role

The Senior Manager, Service & Field Programs leads field service enablement, customer support operations, and technical escalations for complex systems. The role manages a small internal service team and coordinates closely with external service partners to uphold company standards. It involves building and maintaining documentation and training programs, along with frequent on-site engagement to resolve issues and gather product and service feedback. The position is based in Marietta, OH and requires substantial travel.

View Original Listing

Required Skills

Field Service Management
Customer Support Operations
Technical Escalation
Team Leadership
Program Development
Procedure Development
Documentation Management
Partner Management
Train The Trainer
Manuals Creation

+10 more

Qualifications

Bachelor’s Degree in Electrical Engineering
Bachelor’s Degree in Mechanical Engineering

About Qualdoc

qualdoc.com

QualDoc is a cloud-based document control and quality management platform that helps regulated organizations create, manage, and maintain controlled documents, SOPs, and records. It offers versioning, configurable approval workflows, e-signatures, audit trails, and centralized secure storage to support compliance with standards such as FDA, ISO, and GxP. Integrations with common enterprise systems and role-based access controls streamline collaboration while preserving traceability and data protection. Customers rely on QualDoc for an easy-to-use, compliance-first solution that simplifies audit readiness and regulatory reporting.