Manager, Customer Experience
US0013 Sysco Central Texas (Division of USA I)(20 days ago)
About this role
The Customer Experience Manager leads a field-based team of Account Managers who support CMU and LCC customers, focusing on building relationships and driving customer retention. The role coordinates with regional and operations leaders to ensure service levels, manage escalations, and develop the account management team. It is responsible for staffing, performance management, and cross-functional collaboration to resolve customer issues.
Required Skills
- Account Management
- Team Leadership
- Resource Management
- Escalation Management
- Relationship Building
- Customer Retention
- Communication
- Presentation Skills
- Problem Solving
- MS Office
Qualifications
- High School Degree
- Bachelor's Degree (Preferred)
About US0013 Sysco Central Texas (Division of USA I)
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