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© All Rights Reserved. ApplyBlast.com
Royal Caribbean Group
The Senior Manager, Software Engineering defines the strategic direction and five-year roadmap for Contact Centre Technology, overseeing governance, financial management, and technology investment portfolios. This role serves as the primary interface between the Contact Centre Technology Leadership Team and Global Enterprise Technology, ensuring alignment with enterprise priorities and business objectives. The position balances regulatory compliance, strategic innovation, and operational efficiency across cloud contact centre capabilities and customer experience initiatives.
Royal Caribbean Group is a global cruise vacation company that owns and operates leading brands — including Royal Caribbean International, Celebrity Cruises, and Silversea — serving contemporary, family, premium, luxury and expedition markets. It provides innovative ships, private destinations (such as branded beach clubs), and integrated onboard and shore experiences designed to deliver memorable vacations worldwide. With a sustainability history spanning more than 30 years, its SEA the Future program focuses on environmental stewardship, community engagement and innovation to reduce impacts and support long‑term growth.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Royal Caribbean Group.
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